Shipping & Delivery Policy

Last updated: __________

This Shipping & Delivery Policy applies to all orders and services placed through https://www.drkkpandey.com/, owned and operated by Dr. KK Pandey.

We provide both physical products (homeopathic medicines) and digital services (online consultation and guidance). Please read this policy carefully to understand how orders and services are delivered.

1. Order Processing Time

Orders for physical medicines are usually processed within 1–2 working days after confirmation of payment.
Orders placed on Sundays or public holidays will be processed on the next working day.
Online consultations are scheduled as per availability and are usually initiated within 24–48 hours after payment confirmation.

2. Shipping of Physical Products (Medicines)

We ship homeopathic medicines to addresses within India only.
Medicines are dispatched through reliable courier or postal services.
Estimated delivery time is 3–7 working days, depending on the delivery location.
Delivery timelines may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.

3. Shipping Charges

Shipping charges, if applicable, are clearly mentioned at the time of checkout.
In some cases, shipping may be included in the consultation or medicine cost.

4. Delivery of Digital Services (Online Consultation)

Online consultation services are delivered digitally via phone call, video call, WhatsApp, email, or other electronic communication methods.
No physical shipping is involved for consultation-only services.
Any digital reports, prescriptions, or guidance are shared electronically.

5. Incorrect Address or Failed Delivery

Please ensure that the shipping address and contact details provided are accurate and complete.
We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

6. Damaged or Missing Packages

If you receive a damaged package or if any item is missing, please contact us within 24 hours of delivery.
We will review the issue and take appropriate action as per our internal policy.

7. Changes or Delays in Delivery

While we strive to deliver orders on time, delays may occur due to unforeseen circumstances.
In such cases, we will keep you informed to the best of our ability.

8. Contact Information

For any questions related to shipping, delivery, or consultation services, please contact us:

Website: https://www.drkkpandey.com/

Email / Phone: (Please update your official contact details here)

By placing an order or booking a consultation through our website, you agree to this Shipping & Delivery Policy.